Terms & Conditions

1. Definitions

For the purposes of these Terms and Conditions, the following definitions apply:

• "ship2", "We", "Us", "Our": Refers to the online gaming platform operating under the ship2 brand and its authorized representatives.
• "User", "You", "Your", "Player": Refers to any individual who registers for, accesses, or uses the ship2 platform and services.
• "Platform" or "Services": Refers to the ship2 website, mobile applications, and all associated gaming services including casino games, live dealer games, sports betting, and other gaming products.
• "Account": Refers to the personal user account created by a player to access ship2 services.
• "Deposit": Refers to funds transferred by the player into their ship2 account for the purpose of wagering.
• "Withdrawal": Refers to funds requested by the player to be transferred from their ship2 account to their designated bank account or e-wallet.
• "Bonus": Refers to promotional funds credited to a player's account subject to specific terms and wagering requirements.
• "Wagering Requirement" or "Rollover": Refers to the number of times a bonus amount must be wagered before it can be withdrawn.
• "KYC" (Know Your Customer): Refers to the identity verification process requiring players to submit government-issued identification and proof of banking details.
• "RTP" (Return to Player): Refers to the percentage of wagered money a game is programmed to return to players over time.

2. Acceptance of Terms

By accessing, registering for, or using the ship2 platform and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, along with our Privacy Policy and Responsible Gaming Policy. These documents collectively form the complete legal agreement between you and ship2.

If you do not agree to any part of these Terms and Conditions, you must not use our services. Continued use of the platform following any amendments to these terms constitutes acceptance of the revised terms.

3. Eligibility & Account Registration

3.1 Eligibility Requirements

To register for and use ship2 services, you must meet all of the following requirements:

• You must be at least 21 years of age or the legal age of majority in your jurisdiction, whichever is higher.
• You must be a resident of Indonesia or a jurisdiction where online gambling is not expressly prohibited by law.
• You must be legally capable of entering into binding contracts under applicable law.
• You must not be a resident of any jurisdiction where online gambling is illegal or prohibited.
• You must not have previously been suspended or banned from using ship2 services.
• You must register using accurate personal information and must not register on behalf of another person.
• You must not already hold an existing ship2 account. Each person is permitted only one account.

3.2 Account Registration Process

To create a ship2 account, you must provide the following information:

• Full legal name (as appears on your KTP)
• Date of birth (must prove you are 21 or older)
• Valid email address
• Mobile phone number
• Residential address in Indonesia
• Preferred username and secure password
• Banking details for deposits and withdrawals (BCA, BRI, BNI, Mandiri, or e-wallet details)

All information provided must be accurate, current, and complete. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3.3 KYC Verification

ship2 operates under strict KYC (Know Your Customer) compliance procedures. Before your first withdrawal, you will be required to submit:

• Clear photo or scan of your government-issued KTP (Indonesian identity card) showing your full name, date of birth, and photograph
• Proof of bank account ownership (photo of your ATM card or bank statement showing your name matching your KTP)
• Selfie holding your KTP next to your face (may be requested for additional verification)

Verification typically completes within 24 hours. Accounts that fail to complete KYC verification when requested will be suspended until verification is completed. ship2 reserves the right to request additional documentation if fraud or identity theft is suspected.

3.4 Account Restrictions

The following account restrictions apply to all ship2 users:

• One Account Per Person: Each individual is permitted only one ship2 account. Creating multiple accounts (also known as "multi-accounting") is strictly prohibited and will result in permanent ban and forfeiture of all account balances.
• Account Sharing Prohibited: You may not share your account credentials with any other person or allow any third party to access your account.
• Self-Exclusion: You may request self-exclusion for specified periods (24 hours, 7 days, 30 days, 6 months, or permanent) under our Responsible Gaming Policy.
• Dormant Accounts: Accounts with no activity for 12 consecutive months will be classified as dormant. Dormant accounts may be charged an administrative fee of Rp 50.000 per month until reactivated or balance reaches zero.

4. Deposits and Withdrawals

4.1 Deposit Terms

ship2 accepts deposits through the following methods for Indonesian players:

• Bank Transfer: BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata (minimum: Rp 50.000)
• E-Wallets: OVO, DANA, GoPay, ShopeePay, LinkAja (minimum: Rp 25.000)

All deposits are processed instantly and automatically credited to your account 24/7. ship2 does not charge any fees for deposits. However, your bank or payment provider may impose their own transaction fees.

Deposited funds are intended for wagering purposes only. ship2 is not a financial institution and cannot be used as a banking or money transfer service. Any deposits suspected of being used for money laundering or fraudulent purposes will be reported to appropriate authorities and accounts will be permanently banned.

4.2 Withdrawal Terms

Withdrawal requests are subject to the following terms:

• Minimum Withdrawal: Rp 100.000 for bank transfers, Rp 50.000 for e-wallets
• Maximum Daily Withdrawal: Rp 50.000.000 (standard accounts), unlimited for VIP Gold tier
• Processing Time: 15 minutes to 2 hours during business hours (Monday-Friday 9:00-17:00 WIB). Requests submitted outside business hours are processed the next business day.
• KYC Requirement: First withdrawal requires completed KYC verification. Subsequent withdrawals above Rp 10.000.000 may require re-verification.
• Same Payment Method: Withdrawals must be made to the same bank account or e-wallet used for deposits. This is a strict anti-money laundering requirement.

4.3 Bonus Wagering Requirements

If you have claimed a bonus, you must complete the specified wagering requirements before you can withdraw funds. Attempting to withdraw before completing wagering requirements will result in forfeiture of the bonus and any winnings derived from the bonus.

See Section 5 (Bonuses and Promotions) for detailed bonus terms.

4.4 Withdrawal Holds and Investigations

ship2 reserves the right to delay or suspend withdrawals in the following circumstances:

• Incomplete or failed KYC verification
• Suspected fraudulent activity, bonus abuse, or violation of these terms
• Ongoing investigation into unusual betting patterns or gameplay
• Discrepancies in banking details or identity information
• Outstanding disputes or chargebacks on previous deposits

We will notify you via email if your withdrawal is placed under investigation. Most investigations conclude within 72 hours. Complex cases may take up to 30 days. During investigations, your account may be temporarily suspended.

5. Bonuses and Promotions

5.1 General Bonus Terms

ship2 offers various bonuses and promotions including welcome bonuses, deposit bonuses, cashback offers, free spins, and loyalty rewards. All bonuses are subject to specific terms and conditions that must be read and understood before claiming.

Key general bonus terms applicable to all ship2 promotions:

• Wagering Requirements: All bonuses carry wagering requirements (typically 15x to 40x the bonus amount) that must be completed before withdrawal. Different games contribute different percentages toward wagering: slots (100%), table games and live casino (10%).
• Maximum Bet Limits: While wagering bonus funds, maximum bet limits apply: Rp 50.000 per spin/hand for slots, Rp 250.000 per bet for table games and sports betting. Exceeding maximum bet limits will void the bonus and winnings.
• Validity Period: Bonuses typically expire 7 to 30 days after claiming. Unused bonuses and uncompleted wagering requirements are forfeited upon expiration.
• One Bonus Per Player: Unless explicitly stated, only one bonus can be active at a time. You cannot combine multiple bonuses.
• Right to Void: ship2 reserves the right to void bonuses and associated winnings if terms are violated, bonus abuse is detected, or fraudulent activity is suspected.

5.2 Welcome Bonus Specific Terms

The ship2 welcome bonus (100% match up to Rp 5.000.000) is subject to these specific terms:

• Available to new players making their first deposit only
• Minimum qualifying deposit: Rp 50.000
• Wagering requirement: 30x the bonus amount
• Valid for 30 days after claiming
• Available on slots and live casino games only; sports betting does not qualify
• Must opt-in at the time of first deposit; cannot be claimed retroactively

5.3 Bonus Abuse Policy

The following activities constitute bonus abuse and will result in immediate forfeiture of bonuses, winnings, and potential account termination:

• Creating multiple accounts to claim the same bonus multiple times
• Using VPNs or other methods to circumvent geographical or IP-based restrictions
• Colluding with other players to manipulate bonuses
• Low-risk betting strategies designed solely to clear wagering requirements (e.g., betting on both red and black in roulette simultaneously)
• Depositing specifically to claim a bonus, then immediately requesting withdrawal without genuine play

ship2 employs sophisticated fraud detection systems to identify bonus abuse. Players found abusing bonuses will be permanently banned and all funds forfeited.

6. Betting Rules and Game Terms

6.1 General Betting Rules

All bets placed on the ship2 platform are subject to the following general rules:

• Bet Acceptance: Bets are only valid once confirmed by ship2 systems and a bet confirmation number is issued. We reserve the right to refuse or limit any bet at our discretion.
• Minimum and Maximum Stakes: Each game has specified minimum and maximum bet limits displayed in the game interface. Limits vary by game type and player account status.
• Result Determination: All game results are determined by certified Random Number Generators (RNG) or, in the case of live dealer games, by physical dealing/spinning conducted by professional dealers. Results are final once officially confirmed.
• Obvious Errors: If an obvious error occurs (e.g., incorrect odds displayed, system malfunction, dealer error), ship2 reserves the right to void affected bets and refund stakes. Obvious errors include but are not limited to: odds displayed as 0, incorrectly calculated payouts, or system crashes during gameplay.
• Disconnections: If you disconnect during a game round, the round will continue to completion automatically. Results and payouts will be credited to your account based on the game outcome. You can review completed rounds in your betting history.

6.2 Sports Betting Specific Rules

Sports betting on ship2, including football betting (bandar bola), basketball, tennis, and other sports, is subject to these specific terms:

• Bet Settlement: Bets are settled based on official results from the governing sports body (e.g., FIFA for football, ATP/WTA for tennis). Results shown on live TV broadcasts or third-party websites are not binding.
• Match Cancellations: If a match is canceled or postponed more than 48 hours, all bets on that match are void and stakes refunded. If a match is rescheduled within 48 hours, bets remain valid.
• Abandoned Matches: If a match is abandoned before completion, bets are settled based on the official ruling of the governing sports body. Generally, if at least 90% of the scheduled play is completed (e.g., 80+ minutes of a 90-minute football match), bets stand. Otherwise, bets are void.
• Live Betting (In-Play): Live betting odds update dynamically based on match progress. Bets placed during live betting are subject to a brief acceptance delay (typically 3-5 seconds) to prevent abuse of delayed feeds. If significant match events occur during this delay, bets may be rejected.
• Mix Parlay / Accumulator Bets: Multi-selection bets (mix parlay) require all selections to win for the bet to pay out. If any selection loses, the entire accumulator bet loses. If one selection is void, it is removed from the accumulator and odds are recalculated based on remaining selections.

6.3 Casino Games Specific Rules

Casino games including slots, table games, live dealer games, and specialty games are governed by these specific terms:

• Game RTP: All casino games display their Return to Player (RTP) percentage in the game information section. RTP is calculated over millions of game rounds and does not predict individual session results.
• Game Malfunctions: In the event of a game malfunction or software error, all affected game rounds and payouts are void. Stakes will be refunded to affected players.
• Live Dealer Games: Live dealer games are conducted by professional dealers via live video stream. Dealer decisions are final. If a technical issue prevents game completion, the round is void and stakes refunded.
• Progressive Jackpots: Progressive jackpot games have special jackpot terms displayed in the game rules. To qualify for the jackpot, players must typically bet the maximum or a specified qualifying bet amount.

7. Responsible Gaming

ship2 is committed to promoting responsible gaming and preventing gambling addiction. We provide comprehensive tools and resources to help players maintain control over their gambling activities.

Available responsible gaming tools include:

• Deposit Limits: Set daily, weekly, or monthly maximum deposit limits in your account settings.
• Loss Limits: Set maximum net loss limits to prevent excessive losses.
• Session Time Limits: Set maximum session durations; you will be automatically logged out when time expires.
• Self-Exclusion: Temporarily or permanently exclude yourself from using ship2 services for periods of 24 hours, 7 days, 30 days, 6 months, or permanent exclusion.
• Reality Check Reminders: Receive periodic notifications during gameplay showing time spent and profit/loss.

For full details on responsible gaming policies and support resources, please see our dedicated Responsible Gaming page.

8. Prohibited Activities

The following activities are strictly prohibited on the ship2 platform and constitute grounds for immediate account suspension or permanent ban:

• Fraudulent Activity: Using stolen credit cards, bank accounts, or e-wallets; identity theft; creating accounts using false information; falsifying KYC documents.
• Multi-Accounting: Creating or operating multiple ship2 accounts under different names or using different credentials.
• Bonus Abuse: Exploiting bonuses through prohibited betting strategies, multiple accounts, or collusion with other players.
• Collusion: Coordinating with other players to manipulate games, share information about cards/hands in poker or live casino, or gain unfair advantage.
• Money Laundering: Using ship2 for the purpose of laundering illegally obtained funds or transferring money to third parties.
• Use of Bots or Automated Systems: Using software, bots, scripts, or automated systems to place bets or play games.
• Exploitation of Technical Errors: Intentionally exploiting software bugs, glitches, or technical errors to gain unfair advantage.
• Abusive Behavior: Harassment, threats, or abusive language directed at ship2 staff, customer support, dealers, or other players.
• Underage Gambling: Allowing anyone under 21 to access or use your ship2 account.
• Circumventing Restrictions: Using VPNs, proxies, or other methods to bypass geographical, IP-based, or self-exclusion restrictions.

Players found engaging in any prohibited activities will face consequences including but not limited to: immediate account suspension, forfeiture of all account balances (deposits and winnings), permanent ban from ship2 services, and potential legal action or reporting to law enforcement authorities.

9. Account Suspension and Termination

9.1 Grounds for Suspension or Termination

ship2 reserves the right to suspend or terminate your account at any time if:

• You violate any provision of these Terms and Conditions
• You engage in any prohibited activities listed in Section 8
• You fail to complete KYC verification when requested
• You provide false or misleading information during registration or verification
• You attempt to use our services from a prohibited jurisdiction
• We suspect fraudulent activity, money laundering, or other illegal behavior
• You become bankrupt, insolvent, or enter into debt arrangements
• We are required to do so by law, regulation, or court order

9.2 Consequences of Suspension or Termination

Upon account suspension or termination:

• Your access to ship2 services will be immediately revoked
• All pending bets will be settled according to their natural conclusion
• Your account balance (excluding any forfeited funds) will be made available for withdrawal after investigation concludes
• If termination is due to fraud, bonus abuse, or violation of these terms, all account balances may be forfeited
• You will no longer be eligible to receive bonuses, promotions, or loyalty rewards
• You are prohibited from creating new ship2 accounts in the future

9.3 Voluntary Account Closure

You may request voluntary account closure at any time by contacting customer support. Upon closure:

• All pending bets must be settled and wagering requirements completed
• Your remaining account balance will be available for withdrawal
• Unused bonuses will be forfeited
• Account closure is typically processed within 48 hours
• For self-exclusion purposes, please see our Responsible Gaming Policy for longer-term closure options

10. Limitation of Liability

To the fullest extent permitted by applicable law, ship2 and its affiliates, directors, employees, and service providers shall not be liable for:

• Any loss or damage arising from your use or inability to use the ship2 platform
• Technical malfunctions, system failures, internet connectivity issues, or server downtime
• Errors in game results, odds display, or payout calculations caused by technical issues (provided we take reasonable steps to correct obvious errors)
• Loss of profits, revenue, data, or other intangible losses resulting from your use of ship2 services
• Unauthorized access to your account resulting from your failure to maintain confidentiality of your credentials
• Actions or omissions of third-party service providers (game developers, payment processors, internet service providers)
• Force majeure events including but not limited to natural disasters, war, terrorism, labor strikes, government actions, or other events beyond our reasonable control

Our total liability to you for any claim arising from your use of ship2 services shall not exceed the amount of deposits you have made to your account in the six (6) months prior to the event giving rise to the claim.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.

11. Intellectual Property

All content on the ship2 platform, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, data compilations, software, and the compilation thereof (collectively, "Content"), is the property of ship2 or its licensors and is protected by international copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to access and use the ship2 platform and services for personal, non-commercial entertainment purposes only. This license does not permit you to:

• Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Content or platform
• Modify, adapt, translate, reverse engineer, decompile, or disassemble any software or code
• Create derivative works based on the ship2 platform or Content
• Use any automated system or software to extract data from the platform (scraping)
• Remove or modify any copyright, trademark, or proprietary notices
• Use the ship2 brand, logos, or trademarks without prior written consent

Unauthorized use of the ship2 platform or Content may violate copyright, trademark, and other laws and may result in legal action.

12. Governing Law and Dispute Resolution

12.1 Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which ship2 is licensed to operate. For disputes involving Indonesian players, Indonesian consumer protection laws shall apply to the extent they do not conflict with our licensing jurisdiction.

12.2 Dispute Resolution Process

If you have a complaint or dispute regarding ship2 services, please follow this resolution process:

1. Contact Customer Support: Submit your complaint via live chat, email ([email protected]), or WhatsApp. Provide your account details and a clear description of the issue. We aim to respond within 24 hours.
2. Formal Complaint: If initial contact does not resolve the issue, submit a formal written complaint via email including all relevant documentation (screenshots, transaction records, correspondence). We will investigate and respond within 10 business days.
3. Escalation: If you remain unsatisfied after our formal response, you may escalate the complaint to our licensing authority or an independent Alternative Dispute Resolution (ADR) service.

You agree to attempt to resolve disputes through this internal process before pursuing legal action. During the dispute resolution process, you must continue to comply with these Terms and Conditions.

12.3 Arbitration Agreement

Any disputes not resolved through the above process shall be settled by binding arbitration in accordance with the arbitration rules of our licensing jurisdiction. The arbitration shall be conducted in English. You agree to waive any right to participate in class actions or class arbitrations.

13. Amendments to Terms

ship2 reserves the right to modify, amend, or update these Terms and Conditions at any time. When we make changes, we will:

• Update the "Last Updated" date at the top of this document
• Notify users via email to the address registered on your account
• Display a prominent notification on the ship2 platform homepage
• For material changes affecting your rights or obligations, provide at least 30 days' notice before the changes take effect

Your continued use of ship2 services after the effective date of amended terms constitutes acceptance of the new terms. If you do not agree to the amended terms, you must stop using our services and may close your account.

We recommend reviewing these Terms and Conditions periodically to stay informed of any updates. The most current version will always be available on this page.

14. Contact Information

If you have questions, concerns, or require assistance regarding these Terms and Conditions, please contact us through the following channels:

• Email: [email protected] (displayed as plain text - contact via platform support portal)
• Live Chat: Available 24/7 via the ship2 website and mobile app
• WhatsApp: Available Monday-Sunday 8:00-24:00 WIB (contact details available in your account dashboard)

For general inquiries, our average response time is 2-5 minutes via live chat and 4 hours via email. For formal complaints or legal matters, please allow up to 10 business days for a comprehensive response.

ship2 Operating Entity Information:
Registered Company: [Company Legal Name]
Registration Number: [Registration Number]
Licensed Jurisdiction: [Licensing Jurisdiction]
License Number: [License Number]