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Account & Registration
How do I create a ship2 account?
To create a ship2 account, visit our homepage and click the registration button. Provide your full name, date of birth (you must be 21 or older), email address, phone number, and choose a secure password. You will also need to provide your residential address in Indonesia and select your preferred payment method from BCA, BRI, BNI, Mandiri, or e-wallets like OVO, DANA, GoPay, ShopeePay, and LinkAja. Account creation is instant and completely free.
What is KYC verification and why is it required?
KYC (Know Your Customer) verification is a security process where ship2 confirms your identity using your government-issued Indonesian identity card (KTP). This is required before your first withdrawal to comply with anti-money laundering regulations and ensure platform security. You will need to upload a clear photo of your KTP, proof of bank account ownership, and sometimes a selfie holding your KTP. Verification typically completes within 24 hours of submission.
Can I have multiple ship2 accounts?
No, each person is permitted only one ship2 account. Creating multiple accounts (multi-accounting) is strictly prohibited and violates our Terms and Conditions. If we detect multiple accounts registered to the same individual, all accounts will be permanently banned and all balances forfeited. This policy protects against bonus abuse and maintains fair play for all users.
What should I do if I forget my password?
If you forget your ship2 password, click the "Forgot Password" link on the login page. Enter your registered email address, and we will send you a password reset link. Click the link in the email to create a new password. For security reasons, password reset links expire after 30 minutes. If you do not receive the email, check your spam folder or contact our 24/7 support team via live chat for assistance.
How can I update my personal information?
To update personal information such as email address, phone number, or residential address, log in to your ship2 account and navigate to Account Settings. Some information like your full name and date of birth cannot be changed after registration as they are tied to your KYC verification. If you need to update banking details, you must complete a new KYC verification for the new bank account before you can withdraw to it.
Can I close my ship2 account?
Yes, you can request account closure at any time by contacting our customer support team. Before closure, you must withdraw your remaining balance, complete any pending wagering requirements, and settle all bets. Account closure is typically processed within 48 hours. If you are closing your account due to problem gambling concerns, we strongly encourage you to use our self-exclusion tools which provide stronger protections against reopening the account.
Deposits & Withdrawals
How long does a BCA deposit take on ship2?
BCA deposits on ship2 are processed instantly and automatically credited to your account 24/7. Most BCA transfers appear in your ship2 balance within 1-3 minutes of completing the bank transfer. There is no waiting period during weekends or holidays. The minimum BCA deposit is Rp 50,000, and there is no maximum limit. ship2 does not charge any fees for BCA deposits.
What are the minimum and maximum withdrawal amounts?
The minimum withdrawal amount is Rp 100,000 for bank transfers (BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata) and Rp 50,000 for e-wallet withdrawals (OVO, DANA, GoPay, ShopeePay, LinkAja). The maximum daily withdrawal is Rp 50,000,000 for standard accounts. VIP Gold tier members have unlimited daily withdrawal limits. There are no ship2 fees for withdrawals, but your bank may charge their own transfer fees.
How long do withdrawals take to process?
ship2 processes withdrawals within 15 minutes to 2 hours during business hours (Monday-Friday, 9:00-17:00 WIB). Withdrawals requested outside business hours are processed the next business day. Priority processing is available for VIP members. Before your first withdrawal, you must complete KYC verification, which typically takes 24 hours. Subsequent withdrawals above Rp 10,000,000 may require re-verification for security purposes.
Can I deposit using OVO or DANA e-wallets?
Yes, ship2 accepts deposits via OVO, DANA, GoPay, ShopeePay, and LinkAja e-wallets. E-wallet deposits are processed instantly 24/7 with a minimum deposit of Rp 25,000. E-wallet transactions are particularly convenient for mobile players. When you register, make sure to link your e-wallet account in the payment settings. You can also withdraw winnings directly to your registered e-wallet account with a minimum withdrawal of Rp 50,000.
Why was my withdrawal rejected?
Common reasons for withdrawal rejection include incomplete KYC verification, attempting to withdraw to a bank account or e-wallet different from the one used for deposits (anti-money laundering requirement), having active bonus wagering requirements that have not been completed, or discrepancies in your banking details. Check your email for specific rejection reasons. If you need assistance, contact our support team via live chat, and we will help resolve the issue quickly.
Are there any fees for deposits or withdrawals on ship2?
ship2 does not charge any fees for deposits or withdrawals. However, your bank or e-wallet provider may impose their own transaction fees. For example, some Indonesian banks charge interbank transfer fees. These fees are set by your financial institution, not by ship2. E-wallet transfers typically have lower or no fees compared to bank transfers. Always check with your bank or e-wallet provider for their current fee structure.
Games & Gameplay
What sports can I bet on at ship2?
ship2 offers comprehensive sports betting including football (BRI Liga 1, English Premier League, La Liga, Serie A, Bundesliga, Champions League, FIFA World Cup, Timnas Indonesia matches), basketball (NBA, NBL Indonesia), tennis (Grand Slams, ATP, WTA), badminton (All England, Indonesia Open, Thomas Cup, Uber Cup), volleyball, MotoGP, and E-sports (Mobile Legends MPL, PUBG Mobile, Free Fire). We also offer bandar bola (football betting) with extensive Asian handicap and over/under markets popular with Indonesian players.
Can I play togel on ship2?
Yes, ship2 offers togel (traditional Indonesian lottery games) including popular variants. Togel draws are held multiple times daily with results determined by certified random number generators. You can bet on 2D, 3D, and 4D number combinations with various betting markets. Togel betting rules, odds, and draw schedules are displayed in the game interface. Togel is one of our most popular games among Indonesian players due to its cultural familiarity and simple gameplay mechanics.
What are the betting rules for BRI Liga 1 matches on ship2?
For BRI Liga 1 matches (featuring clubs like Persija Jakarta, Persib Bandung, Bali United, and others), ship2 offers pre-match and live betting markets including 1X2, Asian handicap, over/under goals, correct score, and mix parlay (accumulator) bets. Bets are settled based on the official full-time result (90 minutes plus injury time). If a match is abandoned before 80 minutes, bets are void. Live betting odds update dynamically during matches, subject to a brief acceptance delay to prevent abuse.
What does RTP mean and where can I find it?
RTP stands for Return to Player, expressed as a percentage. It represents the average amount a game returns to players over millions of rounds. For example, a slot with 96% RTP returns Rp 96 for every Rp 100 wagered over the long term. You can find RTP information by clicking the information icon in any casino game interface. ship2 works exclusively with certified game providers who undergo regular RTP audits to ensure fairness.
Are ship2 games fair and random?
Yes, all ship2 casino games use certified Random Number Generators (RNG) that undergo regular third-party audits to ensure fairness and randomness. Live dealer games are conducted by professional dealers via live video stream, with physical dealing and spinning. Sports betting odds are determined by market consensus and real-time events. ship2 is committed to transparent, provably fair gaming. Game outcomes are independent and cannot be manipulated by players or the platform.
Can I play ship2 games on my mobile phone?
Yes, ship2 is fully optimized for mobile play on both Android and iOS devices. Access the platform through your mobile browser without downloading any app. The mobile interface provides the same features as desktop including account management, deposits, withdrawals, casino games, live dealer tables, and sports betting. All games are mobile-responsive, and you can switch seamlessly between devices while maintaining your session and balance.
Bonuses & Promotions
What is the ship2 welcome bonus?
The ship2 welcome bonus offers new players a 100% match bonus up to Rp 5,000,000 on their first deposit. To claim it, make a minimum deposit of Rp 50,000 and opt in during registration. The bonus is subject to a 30x wagering requirement on the bonus amount. It is valid for 30 days after claiming and can be used on slots and live casino games. The welcome bonus is available once per player and cannot be combined with other promotions.
What are wagering requirements?
Wagering requirements (also called rollover or turnover) specify how many times you must wager a bonus amount before you can withdraw it. For example, a Rp 100,000 bonus with 30x wagering requires Rp 3,000,000 in total wagers before withdrawal. Different games contribute different percentages: slots contribute 100%, table games and live casino contribute 10%, and sports betting does not qualify. You can track your wagering progress in your account dashboard.
Does ship2 offer cashback promotions?
Yes, ship2 offers regular cashback promotions where you receive a percentage of your net losses back as bonus funds. Cashback percentages typically range from 5% to 15% depending on your VIP tier and the specific promotion. Cashback is usually calculated weekly and credited to your account every Monday. Cashback bonuses have lower wagering requirements (typically 5x-15x) compared to deposit bonuses, making them easier to convert to withdrawable cash.
How do I become a VIP member on ship2?
ship2 VIP membership is based on your cumulative wagering activity. As you play, you earn loyalty points that advance you through VIP tiers: Bronze, Silver, Gold, and Platinum. Each tier offers increasing benefits including higher cashback percentages, faster withdrawals, dedicated account managers, exclusive bonuses, and higher betting limits. VIP tier progression is automatic based on your play volume. Check your current tier and progress in the VIP section of your account dashboard.
Can I cancel a bonus after claiming it?
Yes, you can cancel an active bonus at any time through your account settings by navigating to Bonuses and selecting "Cancel Bonus." When you cancel a bonus, both the bonus funds and any winnings derived from the bonus are forfeited, but your original deposit and any winnings from that deposit remain in your account and can be withdrawn. Once a bonus is canceled, it cannot be reactivated, and you cannot claim the same promotion again.
Are there special promotions for Indonesian holidays?
Yes, ship2 regularly offers special promotions aligned with Indonesian holidays including Indonesian Independence Day (17 August), Idul Fitri, Chinese New Year (Imlek), Nyepi, and Ramadan. These seasonal promotions typically feature enhanced deposit bonuses, free spins, tournament prizes, and exclusive cashback offers. Promotion details are announced via email and platform notifications. Check the promotions page regularly to stay updated on current and upcoming special offers for Indonesian players.
Safety & Responsible Gaming
Is ship2 licensed and regulated?
ship2 operates under international licensing and adheres to strict regulatory standards for online gaming. We implement comprehensive security measures including SSL encryption, KYC verification, and regular third-party audits of game fairness. While online gambling regulations vary by jurisdiction, ship2 maintains the highest standards of player protection, responsible gaming practices, and transparent operations to ensure a safe and secure environment for Indonesian players.
How can I set deposit limits on my ship2 account?
To set deposit limits, log in to your ship2 account and navigate to Account Settings, then Responsible Gaming. You can set daily, weekly, or monthly deposit limits in Rupiah. Once set, the limit takes effect immediately and prevents you from depositing more than your specified amount within the time period. Limits can be decreased at any time but cannot be increased for 7 days (cooling-off period) to protect against impulsive decisions during gambling sessions.
What is self-exclusion and how do I activate it?
Self-exclusion is ship2's strongest responsible gaming tool that completely closes your account for a specified period: 30 days, 6 months, 1 year, 5 years, or permanent exclusion. During self-exclusion, you cannot access your account, place bets, or make deposits. To activate it, go to Account Settings, select Responsible Gaming, and choose Self-Exclusion. This action cannot be reversed during the exclusion period. If gambling is negatively impacting your life, self-exclusion can provide the break you need to seek support.
Why must I be 21 or older to use ship2?
ship2 strictly enforces the 21+ age restriction because gambling can be harmful to developing brains and young adults lack the financial maturity and impulse control necessary for responsible gambling. This age requirement is also a legal compliance standard in Indonesia and internationally. During KYC verification, we verify your age using your Indonesian identity card (KTP). Allowing anyone under 21 to use your account is a serious violation that results in permanent account closure and forfeiture of all funds.
How does ship2 protect my personal and financial information?
ship2 uses bank-grade SSL/TLS encryption to protect all data transmissions. Sensitive information stored in our databases is encrypted at rest using AES-256 encryption. We implement strict access controls, multi-factor authentication for administrative access, and regular security audits by third-party firms. Player funds are kept in segregated accounts separate from operational funds. We never sell your personal information to third parties. For complete details, review our Privacy Policy.
What should I do if I think gambling is becoming a problem?
If you recognize warning signs of problem gambling such as chasing losses, lying about gambling, or gambling with money you cannot afford to lose, please take action immediately. Use ship2's self-exclusion tool to close your account, set strict deposit and loss limits, and seek professional help. Our 24/7 support team can assist you with activating responsible gaming tools. Consider consulting a licensed counselor or psychologist specializing in gambling addiction. Remember: seeking help is a sign of strength, and recovery is possible with proper support.
24/7 Live Chat
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Email Support
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Secure Platform
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Still Have Questions?
Explore our other resources for more information about ship2 policies, security measures, and responsible gaming practices.