Responsible Gaming

Our Commitment to Your Well-Being

ship2 is deeply committed to promoting responsible gambling practices and preventing problem gambling among our Indonesian player community. While we offer world-class entertainment through casino games, live dealer tables, sports betting including bandar bola (football betting), and togel (traditional lottery games), we recognize that for some individuals, gambling can develop from a recreational activity into a harmful behavior that negatively impacts their lives, relationships, and financial stability.

Since our founding in 2017, responsible gaming has been a core value that guides every business decision we make. We invest significantly in tools, resources, training, and support systems designed to help players maintain control over their gambling activities. Our approach to responsible gaming is not just about regulatory compliance—it reflects our genuine belief that sustainable success comes from players who enjoy our platform responsibly over the long term, not from individuals who lose control and suffer harm.

This Responsible Gaming page provides comprehensive information about the tools available to you, warning signs of problem gambling, self-assessment resources, and where to seek help if you or someone you know is struggling with gambling-related issues. We encourage all ship2 users to familiarize themselves with these resources and to use the available tools proactively to ensure gambling remains a form of entertainment, not a source of distress.

Remember: the house always has a mathematical edge in casino games. Over time, the casino will always win more than it pays out. This is how gaming businesses operate, and it is why we publish Return to Player (RTP) percentages for all our games. Gambling should never be viewed as a way to make money, solve financial problems, or generate income. If you find yourself gambling with money you cannot afford to lose, chasing losses, or experiencing anxiety about your gambling, it is time to take a break and seek support.

Responsible Gaming Tools

ship2 provides comprehensive self-management tools to help you maintain control over your gambling activities. All tools can be activated immediately through your account settings.

Deposit Limits

Set daily, weekly, or monthly maximum deposit limits in Rupiah. Once set, you cannot deposit more than your specified limit within the chosen time period. Limits take effect immediately and cannot be increased for 7 days (cooling-off period). You can decrease limits at any time.

Loss Limits

Set maximum net loss limits (deposits minus withdrawals) over daily, weekly, or monthly periods. When your net loss reaches the limit, you will be prevented from placing further bets until the time period resets. This helps prevent chasing losses during losing streaks.

Session Time Limits

Set maximum session durations (1 hour, 2 hours, 4 hours, 8 hours, or 12 hours). You will be automatically logged out when your session time expires. This helps prevent marathon gambling sessions and ensures you take regular breaks to maintain perspective.

Reality Check Reminders

Receive periodic pop-up notifications during gameplay showing how long you have been playing and your current profit/loss. Configure reminder intervals (every 30 minutes, 1 hour, or 2 hours) to help you maintain awareness of time and spending during gaming sessions.

Time-Out (Cool-Off Period)

Take a short break from gambling by activating a time-out period of 24 hours, 72 hours, or 7 days. During the time-out, you cannot access your account, place bets, or make deposits. Time-outs cannot be reversed once activated. Your account will automatically reopen after the chosen period expires.

Self-Exclusion

Completely exclude yourself from ship2 services for extended periods: 30 days, 6 months, 1 year, 5 years, or permanent exclusion. Self-exclusion is the strongest protective measure and cannot be reversed during the exclusion period. Your account will be completely closed, all pending bonuses forfeited, and you will be unable to create new accounts.

How to Access Responsible Gaming Tools

Step 1: Log in to your ship2 account

Step 2: Navigate to "Account Settings" from the top menu

Step 3: Select "Responsible Gaming" from the left sidebar

Step 4: Choose the tool you wish to activate and follow the on-screen instructions

Step 5: Confirm your choice - most limits take effect immediately

Need Help? Contact our 24/7 support team via live chat if you need assistance configuring these tools.

Warning Signs of Problem Gambling

If you recognize multiple warning signs in your own behavior, it may indicate that gambling is becoming a problem. Early intervention is crucial. Please consider using our self-exclusion tools and seeking professional support.

Gambling with money you cannot afford to lose - Using funds needed for rent, utilities, food, or other essential expenses to gamble.
Chasing losses - Continuing to gamble in an attempt to win back money you have lost, often leading to even greater losses.
Lying about gambling - Hiding the extent of your gambling from family, friends, or colleagues, or lying about how much time and money you spend gambling.
Borrowing money to gamble - Taking loans, using credit cards, or borrowing from friends/family specifically to fund gambling activities.
Neglecting responsibilities - Missing work, neglecting family obligations, or failing to pay bills due to time or money spent gambling.
Gambling as an escape - Using gambling to avoid problems, relieve stress, or cope with negative emotions like depression, anxiety, or loneliness.
Preoccupation with gambling - Constantly thinking about gambling, planning your next session, or reliving past wins/losses even when not actively gambling.
Increasing bet amounts - Needing to bet larger and larger amounts to achieve the same excitement or emotional response.
Failed attempts to stop - Trying to cut back or quit gambling but being unable to stick to your resolution.
Irritability when not gambling - Feeling restless, irritable, or anxious when attempting to reduce or stop gambling.
Relationship problems - Arguments with family, friends, or partners about your gambling behavior or its consequences.
Financial distress - Accumulating debt, maxing out credit cards, selling possessions, or facing bankruptcy due to gambling losses.

Self-Assessment: Do You Have a Gambling Problem?

Answer these questions honestly. If you answer "yes" to four or more questions, you may have a gambling problem and should consider seeking professional help.

1. Have you often gambled longer than you intended to?

2. Have you felt the need to bet more money more frequently to achieve the same excitement?

3. Have you tried to stop or cut back on gambling but been unable to do so?

4. Have you felt restless or irritable when attempting to cut down on gambling?

5. Have you gambled to escape problems or relieve negative feelings like anxiety or depression?

6. After losing money gambling, have you often returned another day to try to win back your losses (chasing)?

7. Have you lied to family, friends, or others to conceal the extent of your gambling?

8. Have you committed illegal acts such as forgery, fraud, theft, or embezzlement to finance gambling?

9. Have you risked or lost a significant relationship, job, or educational/career opportunity because of gambling?

10. Have you relied on others to provide money to relieve desperate financial situations caused by gambling?

This self-assessment is based on the DSM-5 criteria for Gambling Disorder and is for informational purposes only. It is not a substitute for professional diagnosis. If you are concerned about your gambling, please contact our support team or a professional counselor.

Get Help Now

If you feel that gambling is negatively impacting your life, finances, relationships, or mental health, please seek help immediately. Problem gambling is a recognized behavioral disorder, and effective treatment is available. You do not have to face this alone.

ship2 Support Team: Our customer support team is available 24/7 via live chat to assist you with activating responsible gaming tools, discussing self-exclusion options, or providing information about external support resources. All conversations are confidential.

Professional Help: We strongly encourage you to contact professional gambling addiction support services. Trained counselors can provide assessment, treatment recommendations, and ongoing support tailored to your specific situation. Many services offer free, confidential support in Indonesian language.

ship2 24/7 Support

Live Chat: Available via website and mobile app
Hours: 24 hours a day, 7 days a week
Languages: English and Indonesian

Account Self-Exclusion

Access Via: Account Settings > Responsible Gaming
Options: 30 days, 6 months, 1 year, 5 years, permanent
Effect: Immediate account closure

Professional Counseling

Recommendation: Seek licensed counselor or psychologist
Focus: Cognitive behavioral therapy (CBT)
Availability: Many offer Indonesian-language services

Family Support

Advice: Talk openly with trusted family members
Importance: Family support crucial for recovery
Resources: Family counseling services available

Remember: Seeking help is a sign of strength, not weakness. Problem gambling is treatable, and recovery is possible. Many people have successfully overcome gambling addiction with proper support and treatment. Take the first step today by reaching out for help.

Understanding Responsible Gambling

What is Responsible Gambling? Responsible gambling means gambling in a way that is controlled, moderate, and does not negatively impact your life. It involves setting limits on time and money spent, understanding that gambling is entertainment with costs (the house edge), never gambling with money you cannot afford to lose, and being aware of warning signs that gambling may be becoming a problem.

The Reality of House Edge: All casino games and sports betting markets are designed with a mathematical advantage for the operator. This is how gaming businesses operate sustainably. On ship2, we publish RTP (Return to Player) percentages for all games. For example, a slot with 96% RTP means that, on average, for every Rp 100 wagered, the game returns Rp 96 to players over time. The remaining Rp 4 is the house edge. Individual sessions may be profitable, but over the long term, the house edge ensures the casino will always win more than it pays out.

Myth vs. Reality: Many problem gamblers fall victim to common gambling fallacies. The "gambler's fallacy" is believing that past results influence future outcomes in independent random events (e.g., thinking "red is due" in roulette after several black results). The "hot hand fallacy" is believing you are on a winning streak that will continue. These are cognitive biases, not reality. Each game round is independent, and past results do not predict future outcomes in games of chance.

Chasing Losses: One of the most dangerous behaviors in problem gambling is "chasing losses"—continuing to gamble in an attempt to win back money you have lost. This typically leads to even greater losses and can spiral into severe financial distress. If you find yourself chasing losses, stop immediately, take a break, and consider using our self-exclusion tools.

Age Restriction Enforcement: ship2 strictly enforces the 21+ age requirement. During registration and before your first withdrawal, you must complete KYC (Know Your Customer) verification using your Indonesian identity card (KTP). This verifies that you are legally old enough to gamble. Allowing anyone under 21 to use your account violates our Terms and Conditions and will result in permanent account closure. Underage gambling is illegal and harmful—never share your account credentials with minors.

Set a Budget: Before you start gambling, decide how much money you can afford to lose and stick to that budget. Never gamble with money needed for essential expenses.
Set Time Limits: Decide in advance how long you will play and stop when your time is up, regardless of whether you are winning or losing.
Take Regular Breaks: Step away from gambling regularly to maintain perspective. Use our reality check reminders to help with this.
Never Chase Losses: Accept losses as the cost of entertainment. If you have lost your budgeted amount, stop playing.
Avoid Gambling When Emotional: Do not gamble when you are stressed, depressed, upset, or under the influence of alcohol or drugs.
Balance Gambling with Other Activities: Maintain hobbies, social connections, and activities outside of gambling to ensure a balanced lifestyle.
Understand the Games: Learn the rules, odds, and house edge before playing. Make informed decisions about which games to play.

21+ Only - Gamble Responsibly